JACQUELINE MITCHELL
ABOUT ME
I strive to communicate learning experiences in clear and concise ways. My work focuses on simple, clean, and interactive design elements that diverse audiences can easily understand. I utilize formal needs assessment and evaluation best practices to guide solutions and make adjustments until learning sticks. I build business relationships through clear, consistent communication and exceptional results. I manage learning projects from beginning to end, often within much larger projects such as technology integrations.
PROFESSIONAL EXPERIENCE
November 2021 - Present
TRAINING & DEVELOPMENT SUPERVISOR, WRIGHT SERVICE CORP.
Lead change management and training strategies for the company’s ERP digital transformation initiatives.
Hire, onboard, and train Business Systems and Operations team. Continuously coach, oversee and support synchronous and asynchronous training outputs of direct reports.
May 2018 - November 2021
TRAINING & DEVELOPMENT SPECIALIST II, WRIGHT SERVICE CORP.
Collaborated with subject matter experts, management, and stakeholders to design, create/procure, and execute online and in-person training programs. Consulted with managers and survey/interview employees to assess training needs, identifying performance gaps to develop targeted training plans. Developed storyboards, scripts, and materials for eLearning, video, and facilitator-led programs, incorporating multimedia and new technologies.
October 2013 - May 2018
CREATIVE PRODUCTION LAB MANAGER, UNIVERSITY OF NEBRASKA OMAHA
Hired, trained, and supervised staff. Investigated and implemented innovative hardware and software solutions to create innovative space that provided patrons with opportunities to creatively use up-to-date technology. Facilitated training sessions on using technology to complete assignments. Advised faculty on using technology in-/outside of the classroom for videos, podcasts, and other creative projects.
March 2011 - October 2013
REPORTER / WEEKEND PRODUCER / ANCHOR, KNOP-TV
Produced and anchored weekend news, delegating tasks to five-member staff. Wrote, edited, and filmed stories for nightly newscast. Disseminated breaking news. Developed and managed relationships with community members to further story development.
EDUCATION
May 2022
MA, UNIVERSITY OF NEBRASKA OMAHA
Received my Master of Arts in Communication. Recognitions include publication into two peer-reviewed journals and acceptance to three conferences that included a top abstract award.
December 2010
BS, UNIVERSITY OF NEBRASKA OMAHA
Graduated with a degree in Communications - Broadcasting - New Media. I received the Goodrich Scholarship and Stephenson Internship Award.